Your Privacy, Protected.

We value your trust. Our Privacy Policy explains what data we collect, why we collect it, and how you can manage your preferences. This policy applies to all users of our mkng360 Marketing CRM SaaS platform, whether you’re accessing it via web or API. 

Last updated: 20th July 2025 

🔍 1. Information We Collect 

We collect the following types of information to provide, maintain, and improve our services: 

1. a) Account Information

• Name, email address, phone number, company name, job title 

• Billing and payment details 

1. b) Usage Data

• Login timestamps, session duration, IP addresses 

• Campaign metrics (clicks, opens, conversions) 

• Feature usage patterns for product improvement 

1. c) Cookies & Tracking Technologies

We use cookies and similar tools to: 

• Maintain user sessions 

• Personalize content 

• Analyze traffic and usage behavior 

You may control cookies via your browser settings but disabling them may affect your experience. 

⚙️ 2. How We Use Your Data 

We use your data to: 

• Deliver core CRM functionality across Email, SMS, and Social Media 

• Analyze campaign performance and user behavior 

• Improve our platform through diagnostics and feedback 

• Communicate important updates, service messages, and marketing (if opted-in) 

• Provide technical support and onboarding assistance 

🔗 3. Data Sharing & Third-Party Integrations 

We do not sell your data. 

However, we may share limited data with trusted third-party service providers solely for: 

• Cloud hosting and infrastructure (e.g., AWS) 

• Analytics (e.g., Google Analytics) 

• Email and SMS gateways (e.g., transactional messaging) 

• Payment processing (e.g., Razorpay, Stripe, paypal) 

All integrations are governed by strict confidentiality and data protection agreements. 

🔐 4. Your Rights 

Depending on your jurisdiction (including GDPR and CCPA rights), you may: 

• Access the personal data we hold about you 

• Request correction of inaccurate data 

• Request deletion of your data (subject to legal obligations) 

• Withdraw consent for marketing communications 

• Request data portability (export) 

To exercise your rights, please email us at privacy@mkng360.com. 

🗑️ 5. Data Retention & Deletion 

We retain your data only as long as necessary to provide services or comply with legal obligations. You can request deletion of your account and associated data at any time by contacting support. 

📦 6. Data Storage & Security 

All data is securely stored on Amazon Web Services (AWS) servers located in compliant regions. We implement industry-standard encryption (SSL/TLS), access control, and monitoring to protect your data. 

📮 7. Contact Us 

For any questions about this Privacy Policy or your data rights, please reach out to our Data Protection Officer: 

Ideas2Goal Technologies Pvt Ltd 
3740 E. Larson Lane Gilbert Arizona, US 85295. 

📧 privacy@mkng360.com 
📞 +18586830148